As the university continues to monitor the omicron variant, our Welcome Center will be operating virtually through February 6. All visits during this time will be conducted virtually.

UTSA One Stop

UTSA One Stop

The One Stop Enrollment Center is a Future Roadrunner’s one-stop resource for help in their journey to becoming a UTSA student.

Not only can One Stop staff answer your admissions questions, but you can also submit your documents there and get help with the financial aid application process. Once admitted, One Stop will continue to be your go-to for help with questions related to financial aid and Registrar.

Whether it’s by phone, online chat, video appointments or through email, our One Stop counselors are widely-available and can be reached in whatever way is most convenient for you.

Note: Due to COVID-19, all One Stop locations and QLESS queues are currently closed.

Hours of Operation

Monday-Friday: 8:30am – 4:30pm

Over the Phone

You will be presented with a menu when you dial in to One Stop.

  • Undergraduate Admissions – press 1
  • Financial Aid – press 2
  • Registration & Records – press 3
  • myUTSA ID Passphrase Resets – press 3
  • Fiscal Services & Billing – press 4
210-458-8000 1-800-669-0919 toll free

Live Chat

You can ask questions to One Stop Counselor through our chat feature during normal business hours. Note: If you have account specific questions, we will need to confirm your identity first before we can give you specifics.

Live Chat

By Email

Questions and some documents can be submitted to by email. Generally, you’ll receive a response within 3-5 business days, but during peak season, please allow 8 business days.

By Video Appointment

Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a virtual setting for 20 minutes when you create an appointment.

Schedule an Appointment

UTSA One Stop Website

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram