UTSA One Stop

UTSA One Stop

The One Stop Enrollment Center is a Future Roadrunner’s one-stop resource for help in their journey to becoming a UTSA student.

Not only can One Stop staff answer your admissions questions, but you can also submit your documents there and get help with the financial aid application process. Once admitted, One Stop will continue to be your go-to for help with questions related to financial aid and Registrar.

Whether it’s in-person, online or over the phone, our One Stop counselors are widely-available and can be reached in whatever way is most convenient for you.

In Person

John Peace Library (JPL)
First Floor, Room 1.01.04
Main Campus

Frio Street building
First Floor, Room 2.400
Downtown Campus

Over the Phone

You will be presented with a menu when you dial in to One Stop.

  • Undergraduate Admissions – press 1
  • Financial Aid – press 2
  • Registration & Records – press 3
  • myUTSA ID Passphrase Resets – press 3
  • Fiscal Services & Billing – press 4
  • Graduate Admission – press 5
210-458-8000 1-800-669-0919 toll free

By Email

Questions and some documents can be submitted to onestop@utsa.edu by email. Generally, you’ll receive a response within 1-3 business days, but during peak season, please allow 3-7 days.


By Appointment

Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a more private setting for 20 minutes when you create an appointment.

Schedule an Appointment

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram

UTSA One Stop Website


Hours of Operation

Main Campus
Monday-Friday: 8am­* – 5pm
*On Wednesday, One Stop opens at 8:30am.

Downtown Campus
Monday-Friday: 8:30am – 12pm & 1 – 5pm