UTSA One Stop

UTSA One Stop

The One Stop Enrollment Center is a Future Roadrunner’s one-stop resource for help in their journey to becoming a UTSA student.

Not only can One Stop staff answer your admissions questions, but you can also submit your documents there and get help with the financial aid application process. Once admitted, One Stop will continue to be your go-to for help with questions related to financial aid and Registrar.

Whether it’s by phone, online chat, video appointments or through email, our One Stop counselors are widely-available and can be reached in whatever way is most convenient for you.

Hours of Operation

Monday-Friday: 8:30am – 4:30pm

Over the Phone

You will be presented with a menu when you dial into One Stop. Choose option 1 for a One Stop Counselor or option 2 for a Fiscal Services Representative for billing. If you select One Stop, choose from one of the following menu options:

  • Account Claim/myUTSA ID Passphrase Resets – option 1
  • Undergraduate Admissions – option 2
  • Financial Aid – option 3
  • Registration & Records – option 4
210-458-8000 1-800-669-0919 toll free

Live Chat

You can ask questions to One Stop Counselor through our chat feature during normal business hours. Note: If you have account specific questions, we will need to confirm your identity first before we can give you specifics.

Live Chat

By Email

Questions and some documents can be submitted to onestop@utsa.edu by email. Generally, you’ll receive a response within 3-5 business days, but during peak season, please allow 8 business days.


By Video Appointment

Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a virtual setting for 20 minutes when you create an appointment.

Schedule an Appointment

UTSA One Stop Website


Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram